Our onboarding had eleven steps. We were proud of it. It covered everything. It also lost a third of users before they saw the product work. So we ran a brutal experiment: we cut it to four steps and hid the rest behind the actual product. Completion jumped from sixty two percent to ninety one. And here is the part that surprised us: support tickets did not rise. The steps we removed were not teaching, they were stalling. People learn by doing inside a product, not by reading a tour of it. Every step you add is a door someone can leave through. Earn the right to teach by letting them win first.