Retention, onboarding and keeping the customers you fought for.
Circle · saas niche
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Written post
We used to ship on Tuesdays because Tuesdays were the least risky day to break things. That sentence should embarrass every engineering team, and it embarrassed us into changing. Feature flags transformed our release process. Code ships dark, flags flip on gradually: five percent of users, then twenty, then everyone. If metrics wobble, the flag flips back in seconds, no deploy needed. Our release cadence went from weekly to multiple times daily. And here is the part nobody predicts: quality went up. Small changes behind flags are easy to reason about and easy to reverse. The big scary Tuesday release was not a process. It was a confession.
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
Written post
Six months ago we moved our default plan from monthly to annual with a monthly option still available. The numbers are in. Annual customers churn at one point two percent monthly. Monthly customers churn at five point eight. Same product. The insight is not that annual customers are happier. It is that annual customers are committed, and commitment changes behavior. They invest in setup, they invite teammates, they actually use what they paid for. Yes, we lost some signups at the switch. Eleven percent fewer, to be exact. But revenue per customer doubled and overall churn fell by half. The math wins. If your product delivers value over time, sell it over time.
Why this score — transparent ranking
No black boxes: every point is earned by readable, verifiable signals. Machine-readable too
OrionReel