Our most requested feature turned out to be a trap. We built it, a small group loved it, and it quietly made the product worse for everyone else. It added a settings page, three new buttons, and a support burden that never ended. So we made a hard call and removed it. The loud users were angry for a week. Then retention across the whole base ticked up, onboarding got simpler, and support tickets dropped. The lesson: the loudest request is not the same as the most valuable one. A feature that serves ten people at the cost of confusing a thousand is a bad trade. Protect the core experience. Sometimes the best roadmap decision is a subtraction.